[robotics-worldwide] Human Robotics Technician Job in Boston, MA, USA.

Pascal Freville pfreville at aldebaran-robotics.com
Fri Jul 22 13:22:40 PDT 2011


*About Aldebaran Robotics*

* *

With Nao, Aldebaran is the ideal partner for research and education robotics
classroom.

Nao is the first step of the personal robot revolution. Self-contained,
packed full of cognitive skills and high-end motions, Nao is an entirely
programmable 60cm high robot.



Aldebaran is the first company able to manufacture with a full industrial
process humanoid robots.



More information: www.aldebaran-robotics.com.



We intend to dramatically extend our foot print in North America, the
current job position will report directly to the Sales Manager in Boston,
MA.

* *

* *

*Main job responsibilities*



-       Identify problems and take the initiative to eliminate those
problems

-       Able to travel and work over-time

-       Timely completion of standard service reports

-       Responsible for driving customer satisfaction from commitment
through quality.

-       Support the business growth initiatives

-       Initiate solution based on business impact and technical data

* *

*Mains duties*

* *

-          Manage robot’s repairs

-          Understand contractual commitments

-          Troubleshoot and find solutions to a variety of problems, with
reproducing issues, possibly recreating customer technical environments if
feasible

-          Work with manufacturing and with Repair Engineering to solve
field related problems and identifying improvements to the repair processes

-          Document and communicate the results of problem solutions and
analytical examinations to  internal customers

-          Ensure proper care of spares, tools and test equipment and ensure
calibration.

-          Enhance and maintain technical knowledge of current standards,
codes and procedures regarding safe.

-          Document all repair actions and submit reports/summaries
according to schedule. Maintain approved parts inventory.

-          Communicate with after sales resources to manage special customer
inquiries when needed.

-          Escalate technical issues to other departments to resolve
problems

-          Drive customer satisfaction through commitment to quality

-          Work as a member of a multi-disciplinary team in an open
environment











*Profile*

* *

-          Associate’s Degree in Electronics, Mechanics or Industrial
Engineering

-          Passionate by robotics.

-          Ability to understand and communicate very complex and
sophisticates products, cumulating high end features: software, hardware,
motion technology, mechanical.

-          Ability and willingness to travel overnight

-          Familiar with Anglo-Saxon culture, processes and reporting.

-          Dynamic, autonomous, self-starter.

-          Rigorous, professional, strong self-management and organizational
skills.

-          Languages: English. Spanish will be a plus.

* *

* *

*To apply*



Send your resume and cover letter to recrutement at aldebaran-robotics.com;
please mention the reference of this job opening (SAV06-0100).





*Pascal FREVILLE*

Customer Care Manager

Aldebaran Robotics

170 rue Raymond Losserand

75014 Paris - France

Tél: (+33) 177 371 752

Fax: (+33) 177 352 268

pfreville at aldebaran-robotics.com <nboudot at aldebaran-robotics.com>



*visite our website :
**www.aldebaran-robotics.com<nboudot at aldebaran-robotics.com>
*

* *

*Discover NAO video on Youtube: **
http://www.youtube.com/user/AldebaranRobotics<http://www.youtube.com/user/AldebaranRobotics#p/u/6/Ypz6z_3e8q4>
*


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